IT

Application Support Analyst

Full Time Permanent

South Wales Jobs

Application Support Analyst
Cardiff / Hybrid
Up to £35,000 + Bonus

Yolk are proud to be working with a fast growing tech company based in Cardiff who, due to massive growth, are looking to hire a number of application support analysts who will provide support across the companies Sage application suite. Experience in Sage is highly desirable, however training will be provided for the right candidate.

They are based in modern recently refurbished offices in Central Cardiff. They are operating flexible hybrid working with 2 days per week in the office.

What you'll be doing:

Manage an IT Support ticketing system
Work with Sage and 3rd party software vendors such as Sicon and Draycir to resolve issues
Highlight and note product defects with technical documentation to support and implement change
Manage customer situations and help escalate when necessary. You will coordinate and take part in conference calls and the creation of support documents to facilitate Sage support in the future.
Contribute to the support network by logging complex issues and solutions to the knowledge base
What you'll bring to the team:

Knowledge of Sage 200 and its processes is highly advisable however training can and will be provided.
Some experience with Sage product support is preferred
An ability to listen to and understand each issue and how best to resolve it in a methodical manner
An ability and willingness to learn and expand product knowledge
A basic understanding of accounting and bookkeeping
What you'll receive in return:

A set plan to progress your career into a Lead Sage Consultant role
Bonus scheme
Flexible & remote working options
Free on site gym access and parking
A free minibus that runs from Cardiff Central train station to the office every day

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