Property Services

Broker Support Administrator

Full Time Permanent

South Wales Jobs

ngage Recruitment are looking for a Broker Support Administrator to join our clients team, a successful mortgage specialist based in Swansea.

The Role

* Liaising between clients, lenders, brokers and other providers both on the phone and in writing

* Using an online system for the business and lenders to carry out daily tasks and process work flows

* Updating diary tasks for all workflow events

* Answering inbound calls:

* Dealing with queries

* Provision of information

* Transferring through to the relevant team

* Maintenance of case notes for each client and each case in relation to that client

* Support others in the team to deliver the teams objectives

* General administrative duties eg post, scanning

* Support the business, the team and the management with any issues that may arise

* Learn the skills and activities involved in supporting new initiatives

* Maintaining any records and logs as required

Support to all of the business as and when required including general support to the management team. This will include activities undertaken across any of our group companies. The above is not exhaustive and may vary in time. The role will report directly to the Broker Support Manager.

There are many avenues for progressing including possible opportunities of Mortgage Specialist roles or promotions within the Group. The candidate will need to show a keen interest in breaking into the industry at basic entry level and be able to work under instruction, highly self motivated and a strong team player.

Key Skills

* Prioritisation and Organisational

* Communication

* Telephone Manner

* Self motivation

* Ability to multi-function

Additional Skills

* Customer Service

* Teamwork

* Fast learner

* Positive Attitude

* Flexible

The Package

Hours- starting hours will be 37.5 hours a week between 9.00 – 17:30.

Annual Leave – 25 days + bank holidays

Location – Swansea Centre


* Free mortgage advice for friends and family

* Regular staff socials

* Regular Office Treats

* Employee of the Month rewards

* Career Progression


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