Collections Advisor

Full Time Permanent

South Wales Jobs

Do you come from a financial services, mortgages or regulated utilities background with experience of working with customers in a collections advisor role to arrange repayments on their account? Are you super passionate about supporting vulnerable customers through key life events and helping them get back on track with their repayments? Would you like to join a team who will really value your experience in a collection role, with the opportunity to work closely with senior managers to really shape the future of the department? Then we want to hear from you!

We’re working with a growing Cardiff based bank, who offer amazing support to their teams, who are looking for someone to bring their collection expertise to the business. This is a fab opportunity for anyone who enjoys helping customers on their journey, building relationships to retain business and would like to join a successful and supportive financial services company who put their people and customers at the heart of everything they do.

Here’s some more details:

Position: Customer Care Specialist (Mortgage Collections Advisor / Arrears)

Location: Cardiff City Centre with opportunity to work on a Hybrid basis

Salary: £25,300 pa plus annual bonus of up to 12.5%

Contract: Permanent

Hours: 35 hours per week, Monday to Friday 9am – 5pm (NO EVENINGS OR WEEKENDS!)

Benefits: 28 days holiday, plus bank holidays, employer contributes up to 15% into a company pension scheme, flexible hybrid working, private medical insurance, income protection insurance and death in service off 6 x salary, plus loads more!

As a Customer Care Consultant / Collections Advisor, you will be responsible for the following:

* Help customers negotiate and apply solutions to key critical events during the lifetime of their mortgage.

* Act as a subject matter expert in the business for customers in arrears and who have recognised vulnerabilities

* Apply remedies defined within the arrears, forbearance and litigation policies, ensuring that shortfalls and mortgage arrears are pursued in accordance with regulation, specifically MCOB and the Vulnerable Customers Policy.

* Administer each account up to where arrears have been discharged and beyond

* Working sensitively with the personal representatives of deceased mortgage customers to ensure that the loans of the deceased are repaid in accordance with the period of grace defined within the mortgage product term

* Ensuring that at all times customers are treated fairly and responsibly, providing evidence to support the decision-making process at every stage of your interaction with the customer

For your application to be successful for this Customer Care Consultant / Mortgage Collections Advisor role for a Financial Services company in Cardiff, your CV should demonstrate the following skills and experience:

* Recent experience in a highly customer focussed financial services role, within an arrears / collections advisor role

* Able to deliver customer centric solutions while protecting the interests of the business

* Working with vulnerable customers and deceased accounts

* A great team player with the ability to work on own initiative

* Self-motivated with a “can-do” approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So don’t delay! Send your CV to Jomo People today to apply for this Collections Advisor job in Cardiff or call Jomo People on the number below for more information


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