Customer Service Administrator (Immediate Start)

Full Time Permanent

South Wales Jobs

Vibe Recruit's client based in Caerphilly, a business that specialise in the manufacturing of pressure area care solutions, mattresses and cushions for the healthcare industry, are looking to appoint a Customer Service Administrator on a permanent contract.

This is a fantastic opportunity if you excel in a customer service based role. Working with an experienced team in a forward thinking working environment, you will ensure customers receive a positive, professional response when contacting the business.

Key Responsibilities

You will have the ability to learn, develop and gain general knowledge of a company, products, services and pricing.
Communicate orders against stock, check delivery schedules and analysing sales history.
Providing excellent customer service by keeping the customer fully updated on status of order.
Communicate well with staff in relevant department: sales, technical services, production, warehouse, to confirm the status of customer orders/technical service and resolve customer complaints.
Entering data into databases and/or business systems to maintain up-to-date customer records; enter and track the status of orders and deliveries; and generate sales reports and statistics.
Ensuring you maintain a professional attitude when dealing with all customer visits (meet & greet).
Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues.
Adopt new methods of working and/or new technology the Company introduces and undergo training as the Company directs.

Key Skills

Excellent customer service skills coupled with a can-do attitude.
Must have experience using SAP
Professional telephone manner
Good I.T. skills
Good attention to detail and accuracy
Ability to work on own initiative and drive change
Ability to read and interpret reports.
Ability to work on own initiative.
Effective team worker.

Hours of work – Monday to Friday 8:15am – 4:45pm

For more information please contact Naomi on (phone number removed).

Vibe Recruit is acting as an Employment Agency in relation to this vacancy


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