Customer Services

Customer Service Advisor

Contract Full Time

South Wales Jobs

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Service Advisors to work within the financial services sector for a major financial bank. You will be working on an existing project supporting customers with customer service enquiries over the phone to provide clear information around their products, and complete associated admin. 

You will be required to undertake training on the client site for 1 week in Cardiff and then the role will be remote thereafter.

Candidates will be required to work 37.5 hr week working between 8am – 6pm from Monday to Friday.

Please note you will not be making any cold calls or required to cross or up sell any products at any time.

As a Customer Service Advisor, you will:

Manage inbound calls to discuss any question around their account and product.
Assist with any actions such as updating customer information, providing answers to queries, or referring to other departments for more complex issues. 
Provide a clear and efficient response within company guidelines and always putting the customer first.
Updating the client database with all key information required from the call.
Working to client and regulatory policies and procedures at all times.
To be a successful Customer Service Advisor you will have the following skills and experience:

Excellent communication skills, to include fluent English both written and verbal.
Numerate, analytical with excellent IT systems orientation.
Strong ability with Word and Excel.
Extremely professional, well presented and motivated with a strong work ethic.
Flexible and dedicated with the desire to succeed at all costs.
Required to complete a Criminal Records Bureau check for this project.
Required to undertake a full credit check report.
To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV. 

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