Customer Services

Customer Service Advisor

Full Time Permanent

South Wales Jobs

Platform Resourcing are currently working in partnership with an Insurance Provider who have offices based in Swansea. Due to success and growth within the business, they are now seeking a number of Customer Service Advisors to join their team.

You will be working within a large and progressive team, taking predominantly inbound calls whilst completing relevant administration work, with some outbound and follow up calls. There are plenty of training and development opportunities, which include professionally recognised qualifications.

You will have great customer service from any background, whether that's from hospitality, retail or call centre, with great communication skills and the drive to go above and beyond for the customer!

Benefits of the role:

Competitive salary on offer, up to £22,000 p/a depending on experience
Hours of work: 40 hours per week Monday – Friday, 2 shifts at 8am – 5pm or 9am – 6pm
Remote working opportunities for 2 days a week (Tuesday has to be in the office, can choose which other days you go in)
High Street Discounts
3% pension employee, 7% employer contribution
Private Health Insurance
6% yearly bonus potential

Duties of the Customer Service Advisor role:

Working within an underwriting team to accurately take detailed customer details
Processing renewals, mid-term amendments and cancellations
Inputting customer details with a high level of accuracy into the database
Taking inbound calls from customers and making some outbound when required
Working within the FCA regulations and acting as the first line of defence
Providing excellent service on each call and escalating any complaints where necessary

Experience needed for the Customer Service Advisor role:

Experience of customer service in retail, hospitality or call centre
Ability to go above and beyond
Great time management and ability to multitask
Great customer service and administration skills

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency


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