Customer Services

Customer Service Advisor – Business Banking

Full Time Permanent

South Wales Jobs

Customer Service Advisor

£20,500+ attractive benefits + Hybrid Working

HSBC, the global, local bank is looking for individuals who, like them, want to help UK businesses get back on their feet. Our Commercial Customer Associate (CCA) position in Small Business Banking is responsible for supporting our business customers run their operations on a daily basis, guiding them through various financial activities from one of our in-bound contact centres. Empathy, understanding and simplicity are the building blocks of being a great CCA and through our training programme, we can teach you the rest.

In Small Business Banking we have over 800 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to 'build back better' and create a stronger, more resilient and sustainable economy.

SBB is continually evolving, with a significant focus on digital adoption and inclusion. This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness.

Working with the team in Swansea

Working within our Swansea contact centre, you will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Being in our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We also offer hybrid working, because we understand you have commitments outside the workplace that need attending.

Working as a Commercial Customer Associate you will:

Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries
Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business
Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
Take ownership to resolve customers queries at first point of contact

What do I need to be successful in this role?

The ability to build a relationship and rapport
A team player that is happy to collaborate and deliver on common goals
Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre.
Problem solving skills the ability to think on your feet and create solutions for our customers.
Willingness to take ownership
Self-led enthusiasm to grow, succeed and learn – We're passionate about you and your career,
Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

When you join our team, from day one you'll have access to a competitive salary and benefit's package, including:

£20,020 annual salary
A discretionary annual bonus
25 days' holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
My Choice – our flexible benefits scheme
Discount on a variety of retailers through our Perks at Work scheme
2 volunteering days a year
10% core pension contributions
Bupa private healthcare for you and your family worth up to £775
Total compensation of over £21000 per year.

This is a fantastic opportunity for those of you looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career.

The start date for this role is Monday 13th June 2022. The base location for this role is Swansea. Hybrid working options are available following completion of the training period. Our training lasts 8 weeks from the start date. You will need to be available to attend the training on-site in Swansea, Monday – Friday for 8 weeks but at the end of it you will be in a position to provide first class support to our customers.

You'll achieve more when you join HSBC!

At HSBC, we look to enable our employees to have a better work / life balance and flexibility. We want everyone to be able to fulfil their potential. We provide a range of flexible working arrangements and family friendly policies.

Where possible, we will consider the following flexible working options: Part-time working, job sharing, term-time working, working from home and staggered hours. If you need flexibility in your working arrangements, please speak to the recruitment team in the early stages of applying.

HSBC UK is an inclusive employer

As a business operating in markets all around the world, diversity brings benefits for our customers, our business and our people. We encourage applications from all qualified applicants irrespective of background.

Where possible, we will ensure that disabled people are provided with reasonable adjustments to take part in the job application, interview process, or to perform essential job functions. Please let us know if you need any adjustments ahead of the recruitment process


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