Customer Service Advisor FTC Part Time

Part Time

South Wales Jobs

Kier Places provide essential property services to local authorities, councils, schools, the NHS, housing associations, and public sector government buildings – we are recruiting now for a passionate Customer Service Advisor to join our team in Cardiff, to support the ongoing evolution & growth of Kier Places, and be critical to achieving success in delivering our contracts, projects & works within the Facilities Management sector, with a national reach & local passion.

Helpdesk Customer Service Advisor

Location: Conway House, Cardiff

Business Area: Kier Places – Facilities Management

Contract: Fixed Term Contract – 12 Months, part time, 25 hours per week, Monday to Friday, 1PM – 6PM

Salary: £10.50 per hour +

Kier Places recruiting now for a Helpdesk Customer Service Advisor to join the Maintenance Helpdesk team, to act as a point of contact for our Facilities Management contracts across the UK, providing operational and subject matter support to Clients & Kier staff, enabling the performance of planned & reactive maintenance across your assigned portfolio.

Key Responsibilities

As a trusted & focused Helpdesk Customer Service Advisor, we will look to you to provide support to your contracts, through scheduling of maintenance activities, liaising with subcontractors, site staff, engineers, client & other Kier staff; maintain & develop relationships whilst providing a high quality, professional service at all times; and assist the Helpdesk Team Leader to ensure the business continuity and disaster recovery plans are developed & maintained.

What do we need from you?

The ideal Helpdesk Advisor will have experience within Facilities Management or a Property/Building Maintenance environment, with experience using CAFM systems (Concept Evo CAFM desirable) and document management systems – experience in the PFI or PP sector is a bonus.

You should have a good track record of meeting contractual requirements, KPI's & service delivery, as well as the ability to manage multiple site contracts with differing requirements.

Who are we?

Welcome to Kier Facilities Management – the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings – offering you a role that will challenge and reward you, every single day.

Find out more here about the great we offer our employees.

Make the journey. Leave a legacy. Join us today as a Helpdesk Advisor.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .

Closing Date: 8th May 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies – we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our


Looking for more jobs listings visit our website Bird Online Jobs  Search over 200,000 live job vacancies updated daily. Get noticed by over 10,000+ potential employers upload your CV to our partner site here