Customer Services

Customer Service Representative

Full Time Permanent

South Wales Jobs

Do you have customer service experience?

Are you looking for a chance to join an organisation that offers proven career progression?

NewLaw Solicitors is a leading personal injury law firm and is partnered with leading insurers and claims management companies in the UK. Due to significant growth, we are looking for customer focussed individuals to join our fast paced and successful Contact Centre operation.

Why work for NewLaw…

Career Progression and Personal Development – with hard work and dedication we will help you achieve career progression, the Contact Centre regularly see promotions into various roles across the business.

Remote Working -Following completion of your initial training, we operate a hybrid working model enabling you to work from home or in the office.

Lifestyle & Wellbeing Benefits – 23 days annual leave (plus public holidays) a broad range of other benefits which include, 25% 02 mobile discount, life assurance, retail discounts, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app and host of other benefits.

Excellent Working environment – ours is a great community to be a part of. Many of our employees are now enjoying a mix of home working and spending time in our city centre, newly refurbished offices. The office is right by Queens Street station in the Cardiff city centre and a 10-minute walk from Cardiff Central train station.

A salary of £19,841 plus bonus potential OTE £21,770

What will you be doing- As a Customer Service Representative you are the first point of contact for potential clients who need our help and expertise with legal services, no two calls will be the same and you will need to have empathy and be client centric in your approach.

Working 40 hours per week, on a rotational shift basis between (Apply online only) Monday to Friday, 1 Saturday per month and the occasional Sunday. Shifts are planned 12 months in advance.

At NewLaw we are committed to ensuring an equitable, diverse and inclusive workforce. We believe that an inclusive workplace can drive innovation, creativity and can bring out the best in our colleagues


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