Customer Services

Customer Support Officer

Full Time Permanent

South Wales Jobs

Here at HM Land Registry, we have an exciting opportunity available for you to join us as a Customer Support Officer. You will receive a competitive salary of £22,603 per annum. The post is offered on a full-time, permanent basis, based in Swansea.

We are now looking for a Customer Support Officer to join this vital customer-facing role, you will work in a fast-paced environment where your primary role will be to manage customer telephone calls efficiently, providing accurate, impartial information in line with the advisory policy. You will deal with a range of land registration enquiries and provide information to customers quickly and clearly, taking calls from all sectors of our community.

You will also maximise the number of calls you can respond to, using the most efficient and effective call handling techniques. You will actively encourage customers to self-serve, reduce rework, promote and drive the use of new products and services and strive to achieve all customer related KPIs and targets.

Key responsibilities for the Customer Support Officer:

As our Customer Support Officer, you will demonstrate effective verbal and written communication skills, with a reasonable level of fluency in English and always put the customer first. The role includes a lot of information recording, requiring good written English skills and spelling. You will also be a strong team player and have an approachable persona. You will be a self-starter with great organisational and time management skills and a working knowledge of Microsoft software. With a great eye for detail, you will be able to spot mistakes where others don’t. You can make sound judgements, providing clear advice in challenging or sensitive situations.

This is a job with responsibility, so you will need to rise to the challenge, taking ownership of the work you do and the results you achieve.

Our Customer Support Centre is open from 8.00am until 17.00pm, Monday to Friday, but sometimes we take calls until 6pm. CSC staff are on flexible working patterns and all team members are expected to play their part in ensuring that there is sufficient cover available to take the forecasted volume of calls throughout the opening hours. CSC staff are required to schedule working hours in advance to ensure sufficient cover is in place.

What we’re looking for in our Customer Support Officer:

To meet the requirements for this role, you will demonstrate effective verbal and written communication skills, with a reasonable level of fluency in English and always put the customer first. The role includes a lot of information recording, requiring good written English skills and spelling. You will also be a strong team player and have an approachable persona. You will be a self-starter with great organisational and time management skills and a working knowledge of Microsoft software. With a great eye for detail, you will be able to spot mistakes where others don’t. You can make sound judgements, providing clear advice in challenging or sensitive situations.

We'll assess you against these behaviours during the selection process:

Communicating and Influencing

Managing a Quality Service

Delivering at Pace

Making Effective Decisions

Benefits of becoming our Customer Support Officer:

We offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible/hybrid working – exactly what you would expect from a progressive employer.

It is a great place to work, where difference is celebrated and we’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.

To continue your application for our Customer Support Officer role, please click ‘Apply’ now.

Apply before 11:55 pm on Tuesday 10th May 2022

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