Desk Based Account Manager

Full Time Permanent

South Wales Jobs

About this role

Are you interested in Public Sector sales?

A rare opportunity has become available for a Desk Sales Specialist to support 3 Field Sales Managers, in Cardiff.

At BT Corporate and Public Sector Sales function is focussed on driving value for customers of more than 100 employees. Customers at this level require a higher degree of intimacy with more complex solutions or integrations. We’ll be organised regionally to bring our field sales teams near to Enterprise’s customers, both current and potential. There is a dedicated team, with a national focus, for major public sector accounts – enabling us to manage our key Government and Defence relationships consistently and securely.

As a DR to the Sales Manager of the Welsh Region CPS team this role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities for Public Sector customers within the Southwest.

This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers who take services through the Public Sector within the Southwest, with a revenue target of c£30m.

Customer satisfaction is also a significant factor for your nominated client as part of an overall account team.

You'll have the following responsibilities

* Responsible for delivering against revenue targets either on his/her own, or as part of virtual sales team within a customer base of either private or public sector customers.

* Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.

* Work closely with field sales and specialist teams to deliver opportunities for core BT product line

* Accurately forecast business KPI’s to management teams

* Proactively manage churn risk for core BT products

You'll have the following skills & experience

* To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction

* Continuously develop growth pipeline

* Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team

* Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner

* Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system

Experience BT would want you to have:

* Managing a range of clients, especially Public Sector customers

* Familiarity with BT’s Desk-Based Account management approach


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