Desktop Support Technician

Full Time Permanent

South Wales Jobs

Leading retailer are seeking a Desktop Support Technician, who will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.

Key Role Responsibilities:

As part of fulfilling the role, the individual will be required to perform key responsibilities:

* Responding to end user support requests.

* Contacting end users to find out the nature of the problem.

* Potential travel to satellite offices and ability to work after hours when necessary.

* Troubleshooting hardware and software issues.

* Store IT support.

* Installing and maintaining hardware and computer peripherals.

* Installing and upgrading operating systems and computer software.

* Completing job reports and ordering supplies.

Mandatory Skills:

* Knowledge of popular operating systems, software applications, and remote connection systems.

* Good written and verbal communication skills.

* Excellent punctuality skills

* Previous experience in a similar role

* Excellent communication and people skills

* Willingness and ability to learn new skills and use new types of information

* Ability to prioritise and perform the required solution

* Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software on PCs and related equipment

Desirable Attributes:

* Microsoft Office technology experience.

* Basic understanding of TCP/IP networking.

* Basic understanding of backup technologies.

* Previous experience with Adobe products

Operating Environment:

* To operate in an open and even handed manner with all colleagues across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences.

* To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business

* Behaving with integrity and demonstrating professionalism at all times.

* To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.

To hear more sed your CVTO Sam at ROC Recruitment


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