Public Sector

Employment Support Advisor

Full Time Temporary

South Wales Jobs

We are looking to recruit an Employment Support Advisor for the delivery of the Department of Work and Pensions (DWP) Restart programme. We're looking for experienced candidates or people with transferable skills, who can work with long term unemployed and employed participants supporting them to eliminate barriers, successfully gain accredited qualifications and assisting them to secure sustainable employment. This assignment would be until at least the end of September 2022

Main Duties

Liaising with DWP and Serco to deliver Warm and Cold Handover appointments
Delivering initial appointments including, diagnostic assessments, action planning and rapport building
Managing a caseload of up to 70 customers, ensuring that all administration, quality, compliance and performance targets are consistently achieved.
Offering In-Work Support so participants have regular contact and assistance during the first 6 months of employment.
Identification of barriers and assessment of needs so SMART action plans are created that will enable participants to achieve positive progression.
Access a range of qualifications and support to eliminate barriers and secure sustainable employment and other project outcomes
Offer advice and guidance and employment support including CV writing, interview skills, careers advice and job searching
Tracking of distance travelled and progress towards operational outcomes
Working within a team and with partner organisations to ensure that participants receive excellent employment support.Essential Skills

Previous customer service experience, retail or call centre would be ideal.
Ability to build relationships with people
Experience of working in community groups
Be willing to learn on the job
Can deal with challenging situationsIf you feel you are right for the role apply today.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone

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