Executive Officer

Basic Job Overview

> Executive Officer<
> Cardiff <
> Job Type: Full Time / Temporary <
> Salary: £14.50/hour <

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We are hiring Executive Officers !

Location: Cardiff, CF24 0AB
Salary: £14.50 per hour with 15% additional on your baseline salary. This is reviewed annually.
Contract: Temporary, 6-months
Hours: Annualised Working Hours with various shifts. Earliest start is 7:45 am and the latest start is 11 am. The working day is 7 hours and 24 minutes with an additional hour for lunch. You are required to work 17 Saturdays in a year and you will get one day off during the week as a rest day to compensate for Saturday working.

Why choose us?

Developing a career in the Civil Service
Exciting, challenging and rewarding place to workBrook Street in partnership with Home Office has a fantastic opportunity to join the Family and Human Rights Unit in a decision-making customer service role.

Essential skills and experience:

Supporting colleagues with complex queries and escalations where necessary.
Being proactive in keeping up to date with the most relevant policy and guidance.
Excellent organisational and mailbox management skills.
Taking responsibility for your own development needs, maintaining and building your knowledge of policies and processes.
Have a good understanding of IT and Microsoft Office as you will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports. A high standard of data quality will be expected.
Strong communication and interpersonal skills (both verbal and written).
Professional and customer-focused attitude, ability to understand the needs of the customers.
Ability to work in a changing environment focused on Service Level agreements.
Flexibility as you may need to stay later than shift end times and shift changes can occur at short noticeTraining:

No holidays in the first 4 weeks. Training: up to 4 weeks in the office.

You will need a valid passport, 2 x proofs of address, proof of NI, and must have been living in the UK for the last 5 years.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one