Administration

Executive Officer

Full Time Temporary

South Wales Jobs

Full time – Temporary
Monday-Friday 9am-5pm
Pay Rate- £ 10.80 increasing to £ 13.01 after 12 working weeks

Executive officer
Key Responsibilities:
* Support and re-educate end users to ensure they understand the Service Now workflows.
* Carry out technical approvals on Service Now as required.
* Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing.
* Assist the Service Desk with obtaining information required to progress a request or incident resolution.
* Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.
* Work continuously on the development of the Service Now tooling, ensuring fit for end users and required approval processes. Identify improvements in conjunction with the Service Management team.
* Request and maintain a stock of spares at each establishment to swap out broken devices.
* Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.
* Provide support to projects, facilitating surveys as required.
* Support new technology systems in place to maintain family contact within prisons
* During an incident, where support is required by the Supplier, carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.
* Assist key stakeholders with information relating to IT and Network performance, based on the user experience.
* Act as Single Point of Contact for gathering user feedback as required.
* Maintain an ongoing relationship with key stakeholders at sites.
* Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.
Key Responsibilities:
* Support and re-educate end users to ensure they understand the Service Now workflows.
* Carry out technical approvals on Service Now as required.
* Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing.
* Assist the Service Desk with obtaining information required to progress a request or incident resolution.
* Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.
* Work continuously on the development of the Service Now tooling, ensuring fit for end users and required approval processes. Identify improvements in conjunction with the Service Management team.
* Request and maintain a stock of spares at each establishment to swap out broken devices.
* Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.
* Provide support to projects, facilitating surveys as required.
* Support new technology systems in place to maintain family contact within prisons
* During an incident, where support is required by the Supplier, carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.
* Assist key stakeholders with information relating to IT and Network performance, based on the user experience.
* Act as Single Point of Contact for gathering user feedback as required.
* Maintain an ongoing relationship with key stakeholders at sites.
* Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.
* Provide support and guidance to end users to improve the user experience, promoting the use of the IT Self-Help website and knowledge articles on Service Now where appropriate.
* Assist with the development of new knowledge articles as part of Continuous Service Improvement.
* Work with site to establish the most effective and cost-efficient balance of resour

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