In-Service Solution Design Engineer

Full Time Permanent

South Wales Jobs


For more than 80 years, Safran Seats has been a premium manufacturer of First and Business Class seating systems for passenger airlines. With the largest seats portfolio of all seats suppliers, we pride ourselves on innovation, customization, quality and industrial design.

Safran Seats GB, based in Cwmbran, South Wales is a 100% owned subsidiary of Safran Seats and we currently have 800+ employees (across 3 sites in the UK- Cwmbran, Newport and Brackley).

Seats GB offers:
• Unique and High-end Quality products
• Market leader in Bespoke aircraft seating
• Passenger Experience Expertise
• In-house design studio and group Synergies
• Dedicated production line and Industrialisation facilities
• Bespoke capabilities
• Co-creation abilities

Working as part of the growing aftermarket engineering team, the role of In-Service Solution Design Engineer is to investigate and design solutions for customer technical enquiries, and to ensure that all issues are closed efficiently and effectively. In this job role, proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire SSGB portfolio.

• Design, modelling and drafting of a variety of modified suite components in order to meet the ISI (in service issues) customer and business requirements.
• Identify product improvements and service offerings that enhance customer satisfaction and business margins.
• Minimise impact of product failure to our customers.
• Minimise warranty & rework costs.
• Provide a daily technical query/answer support service to our customers (if required).
• Act as prime technical point of contact with our aftermarket customers.
• Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales.
• Log, investigate and coordinate root cause analysis reviews to understand cause of in service failures.
• Participate in design reviews of new product development, to ensure lessons learned are applied to new designs to reduce ISI's.
• Provide engineering support to the Part 145 Facility
• Conduct drawing changes to reflect new material with regards to obsolescence

Candidate Skills & Requirements;

* Experienced user of Catia V5

* Experienced user of Catia V4

* Mechanical or Electrical Engineering qualification

* Ability to solve technical engineering issues ‘on' and ‘off' site

* Good understanding of manufacturing processes, techniques and design for manufacture and assembly

* Full UK driving licence and valid passport essential as travel will be required

* Ability and flexibility to travel nationally and internationally (when required)

* Working knowledge of SSGB seating products

* Experience of Engineering data requirements

* Understanding and awareness of aircraft interior certification

* User of Baan

* Good working knowledge of BMS documents ECR's, Permits, Concessions

Do you want to join our team?
Our employees are at the heart of our success; we offer a range of competitive benefits, career progression and training opportunities helping to ensure we build the future.

Company Benefits
At Safran Seats GB, we continue to support our employees and their contribution by providing a range of benefits.
• 25 days holiday + UK Bank Holidays
• Working Hours (unless specified) are 37.5 hours per week; Mon-Thurs (8am-4:30pm), Friday (8am-1:30pm)
• ‘On Board Benefits' Programme, providing a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Fulfilling your potential with Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
• Free parking onsite
• With a focus on employee health and wellbeing, we have a large, canteen/break area with indoor and outdoor seating, bicycle storage and shower/changing facilities


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