IT

IT Helpdesk Administrator

Full Time Permanent

South Wales Jobs

Platform Resourcing are partnered with a company in Swansea to appoint an IT Helpdesk Administrator to join their team. This is a newly created role within their UK head office, where you will play a pivotal role to deliver great service to the customers and assist with first line enquires in a timely manner.

With year-on-year growth, and a reputation built strongly on the training and qualifications the company offers, this is an exciting role for someone to communicate with customers, vendors and stakeholders through a ticketing system to provide technical support and guidance, escalating when necessary. You will help improve service levels by problem solving, conducting root cause analysis and find the best solution whilst promoting a positive working environment.

Benefits of the IT Helpdesk Administrator Position

Salary of up to £25,000
Excellent incentives and ongoing career progression opportunities
Working hours of Monday – Friday 9am – 5pm
Company Mobile Phone (iPhone) and MacBook Pro
Investment in L&D
25 days holiday + 8 bank holidays
Company pension scheme

Duties of the IT Helpdesk Administrator position

Respond to incoming tickets and requests in a timely manner
Offer support to customers via email and phone
Evaluate workflows, processes and services to improve customer experience
Conduct first line system/ interface troubleshooting remotely
Identify and propose solutions to customers IT issues
Escalate cases where necessary to the relevant department

Skills required to be successful as an IT Helpdesk Administrator

Experience in customer support or first line support
Great time management and attention to detail
Ability to conduct root cause analysis to find solutions
PC literate and experienced with CRM software
Experience of using ServiceNow is beneficial but not essential

If this sounds like the ideal role for you, please send your CV immediately or for further information, please contact the branch.

Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

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