IT

IT Systems Engineer – 12 month FTC

Contract Full Time

South Wales Jobs

SAFRAN SEATS IS A WORLD LEADER IN AIRCRAFT SEATING.
For more than 80 years, Safran Seats has been a premium manufacturer of First and Business Class seating systems for passenger airlines. With the largest seats portfolio of all seats suppliers, we pride ourselves on innovation, customization, quality and industrial design.

Safran Seats GB, based in Cwmbran, South Wales is a 100% owned subsidiary of Safran Seats and we currently have 800+ employees (across 3 sites in the UK- Cwmbran, Newport and Brackley).

Seats GB offers:
• Unique and High-end Quality products
• Market leader in Bespoke aircraft seating
• Passenger Experience Expertise
• In-house design studio and group Synergies
• Dedicated production line and Industrialisation facilities
• Bespoke capabilities
• Co-creation abilities

The Systems Engineer delivers the implementation, operations and maintenance of an effective technology stack focussed on delivering the support needed for the SGB business.

Working with Safran experts, Seats IT and 3rd party suppliers, as well as stakeholders in the local business, the definition of the solutions are agreed.

Working within a team of Systems Engineers, the role ensures that the implementation, monitoring and maintenance of these solutions is both effective and efficient.

The Systems Engineer is knowledgeable in most of the technology deployed in the SGB business

Product / Service Planning
• Analyses and defines current and target status. Estimates cost effectiveness, points of risk, opportunities, strengths and weaknesses, with a critical approach. Creates structured plans; establishes time scales and milestones, ensuring optimisation of activities and resources. Manages services portfolio and change requests. Defines delivery quantity and provides an overview of additional documentation requirements. Specifies correct handling of products in accordance with current legislation.
• Exploits specialist knowledge to create and maintain complex documents.

User Support
• Responds to user requests and issues, recording relevant information. Assures resolution or escalates incidents and optimises system performance in accordance with predefined service level agreements (SLAs). Understands how to monitor solution outcome and resultant customer satisfaction.
• Systematically interprets user problems and identifies solutions and possible side effects. Uses experience to address user problems and interrogates database for potential solutions. Escalates complex or unresolved incidents. Records and tracks issues from outset to conclusion.

Change Support
• Evaluates, implements and guides the evolution of an ICT solution evaluating changes and their impact. Ensures efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes. Minimises service disruption as a consequence of changes and adheres to defined service level agreement (SLA). Ensures consideration and compliance with information security procedures.
• Ensures the integrity of the system by controlling the application of functional updates, software or hardware additions and maintenance activities. Complies with budget requirements.

Service Delivery
• Ensures service delivery in accordance with established service level agreements (SLA's). Takes proactive action to ensure stable and secure applications and ICT infrastructure to avoid potential service disruptions, attending to capacity planning and to information security. Updates operational document library and logs all service incidents. Maintains monitoring and management tools (i.e. scripts, procedures). Maintains IS services. Manages all aspects of service availability.
• Systematically analyses performance data and communicates findings to senior experts. Escalates potential service level failures and security risks, recommends actions to improve service reliability. Tracks reliability data against SLA.

Problem Management
• Manages the life cycle of incidents and problems. Identifies and resolves the root cause of incidents. Takes a proactive approach to avoidance or identification of root cause of ICT problems. Deploys a knowledge system based on recurrence of common errors. Resolves or escalates incidents. Optimises system or component performance.
• Exploits specialist knowledge and in-depth understanding of the ICT infrastructure and problem management process to identify failures and resolve with minimum outage. Makes sound decisions in emotionally charged environments on appropriate action required to minimise business impact. Rapidly identifies failing component, selects alternatives such as repair, replace or reconfigure.

Systems Management
• Monitors and controls the IT services and their underlying physical systems and hardware. Manages the hardware, applications, networks, servers, virtual resources and other technical systems. Ensures up-to-date administration of resources, users and authentications. Manages devices in bring-your-own (BYOD) organisation, enabling user productivity and flexibility, preventing data loss, and enhancing data security.
• Systematically manages day by day operational needs across the IT system, avoiding service disruptions according to service and information security strategy.

Purchasing
• Applies a consistent procurement procedure, including deployment of the following sub processes: specification requirements; supplier identification; proposal analysis; evaluation of the energy efficiency and environmental compliance of products; suppliers and their processes; contract negotiation; supplier selection and contract placement. Ensures that the entire purchasing process is fit for purpose, compliant to legal requirements and adds value to the organisation.
• Understands and applies the principles of the procurement process; places orders based on existing supplier contracts. Ensures the correct execution of orders, including validation of deliverables and correlation with subsequent payments.

Do you want to join our team?
Our employees are at the heart of our success; we offer a range of competitive benefits, career progression and training opportunities helping to ensure we build the future.

Company Benefits
At Safran Seats GB, we continue to support our employees and their contribution by providing a range of benefits.
• 25 days holiday + UK Bank Holidays
• Working Hours (unless specified) are 37.5 hours per week; Mon-Thurs (8am-4:30pm), Friday (8am-1:30pm)
• ‘On Board Benefits' Programme, providing a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Fulfilling your potential with Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working

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