Mortgage Process Oversight Analyst (FTC – 12 Months)

Contract Full Time

South Wales Jobs

Job Title: Mortgage Process Oversight Analyst

Location: Remote working (travel to Cardiff twice a month)

Salary: Up to £27,000

Vacancy type: 12 month FTC

Hours: Monday to Friday 9am to 5.30pm


26 days holiday
Generous Pension up to 15%
Private Medical Insurance
Life Cover
Critical Illness cover
Annual discretionary bonusAbout the role of Mortgage Process Oversight Analyst

We have an exciting opportunity to join an established Bank based in Cardiff who have an opportunity for a Mortgage Process Oversight Analyst. We are looking for a professional with knowledge of Mortgage Servicing (post completion) and relevant regulation within UK financial services to be responsible for carrying out oversight of the mortgage servicing customer journeys and giving insight into how our clients service can be improved in the future.

The role holder will report directly to our Mortgage Servicing Manager and will be a vital role within the Servicing Operation. The successful candidate will need to liaise with Management and Teams across the organisations to be truly effective.

Responsibilities for the role of Mortgage Process Oversight Analyst

Develop seamless customer journeys using an approach of Continuous Improvement focusing on removal of waste and failure within the journey. Ensure that all procedures have documented processes and training guides.
Act as SME for key mortgage servicing activities across Retail working with business units to identify opportunities for improvement.
Carry out Customer Journey Oversight. Providing useful insight of the Banks processes from a customer perspective and provide feedback to the Managers and Teams so that service can be continually improved.
Effectively communicate and feedback to Managers celebrating when things have gone well and gaining commitment from them to improve future servicing where needed.Experience required for the role of Mortgage Process Oversight Analyst

Candidates must be able to understand and apply mortgage servicing policies as well as can apply industry regulations.
The ability to build strong and collaborative working relationships with key stakeholders and members of the management team is essential, along with strong communication and effective reporting skills.
Candidates will need to demonstrate a background of mortgage servicing and process review and development. Previous experience of carrying out and analysing customer journeys would be an important requirement for the role.For more information regarding the role of Mortgage Process Oversight Analyst please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days


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