Administration

Sales Administrator

Full Time Permanent

South Wales Jobs

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, they have grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

They are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything they do, and it is the way that they do business, and the technology they deploy to support customers which keeps them coming back to them.

They now have an exciting opportunity to join their Sales Support Team for an individual who is passionate about Customer Experience. As Sales Support Executive, you will process financial agreements and supporting documents, deliver an outstanding Customer Experience when liaising with suppliers and customers and ensure deals are administered 'right first time' to achieve SLA and Compliance standards.

Key Responsibilities

Manage correspondence between the Relationship Directors and Internal Account Managers and their clients (Customers/Introducers/Suppliers)
Monitor customer accounts and provide exposure to Relationship Directors as and when requested
Raise finance agreements – Hire Purchase/Finance Lease/Refinance
Update systems to record all transaction details (telephone conversations, emails, internal communications) to ensure visibility across the business
Prepare payout documentation accurately and according to company SLAs and Compliance standards
Complete transaction files and communicate requirements in a timely fashion with particular emphasis on a 'right first time' approach
Send invoice requests to suppliers
Carry out know your customer and supplier checksCandidates will come from a customer service background and be IT Literate, previous administration experience within the Financial Services Industry is desirable but not essential

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