Administration

Sales & Customer Service Executive

Full Time Permanent

South Wales Jobs

Acorn is currently looking for an experienced Sales & Customer Service Executive to join our client.

Responsibilities

* Assist the Head of Sales in the development and implementation of prospecting campaigns that support the Sales Plan.

* Collate agreed market and competitor intelligence to support the research objective of growing market share.

* Ensure all customer quotation requests are actioned within the agreed timescale, accurately and to the required brief.

* Execute a follow up process for all outstanding quotes to convert to jobs and identify any issues regarding unsuccessful quotes.

* Take ownership of the customer order process through to sign off and ensure customers are kept up to date on progress.

* To assist in the delivery of social media campaigns, working with agencies to ensure a clear and consistent branding message across all platforms.

* The handling of customer enquiries, including inbound calls, personal callers, customer head office and site visits when required.

* Working closely with the Operations Administrator to support QC principles and processes and to move tasks and projects forward to completion. To own customer issues and ensure resolution using clear and consistent communication channels.

* Working within GDPR regulations, maintain, collate and regularly update data on the company CRM database, to enable analysis of customer data as part of a GRM marketing program.

* Maintaining day to day supplier relationships and communicating relevant product briefs and updates to the Head of Sales. Liaising with suppliers to check progress of existing orders.

* Liaising with Suppliers to manage the collation, storage and distribution of all company/supplier POS.

* To ensure that all 'customer areas' are maintained to a high standard and that they effectively promote the company and its products.

* Carry out all admin duties as required.

* Carry out other duties as may be reasonably required from time to time by the company.

Acorn Recruitment acts as an employment agency for permanent recruitment

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