Customer Services

Sales Support Executive

Full Time Permanent

South Wales Jobs

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, they have grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

They are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything they do, and it is the way that they do business, and the technology they deploy to support customers which keeps them coming back to them.

They now have an exciting opportunity to join their Sales Support Team for an individual who is passionate about Customer Experience.

Key Responsibilities

· Checking of agreement documentation, issuing purchase orders and checking invoices to ensure accurate data capture and completely valid agreements

· Update systems to record all transaction details (telephone conversations, emails, internal communications) to ensure visibility across the business

· Prepare payout documentation accurately and according to company SLAs and Compliance standards

· Carrying out delivery checks with customers where required

· Liaising with Vendor contacts and Propel Account Managers to assist the working relationship with Vendors

· Complete transaction files and communicate requirements in a timely fashion with particular emphasis on a 'right first time' approach

Candidates will come from a customer service background and be IT Literate.

Benefits

· 25 days annual leave + bank holidays

· Competitive Salary

· 2 additional days holiday after 5 years' service

· Optional in Private Medical Cover

· Subsidised gym membership at £15 a month

· Half day seasonal shopping leave

· Auto enrolment pension – 3% employer contribution subject to eligibility

· Life Assurance 3 x basic salary

· Employee Assistance Programme available 24/7

· Company funded events and expressions of appreciation

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