Property Services

Scheme Co Ordinator – Llandysul

Contract Full Time

South Wales Jobs

Overall Job Purpose:
Deliver high-quality housing management services for older tenants living in Barcud’s properties that will enable the Association to meet its business objectives and the needs of its tenants, ensure tenants to achieve their aspirations for independent living.
Key Responsibilities –
Supported Housing:
* Undertake support worker duties to Barcud’s tenants in Supported Housing.
* Assess need and ensure referrals to services are made.
* Undertake risk assessments with tenants, creating support plans that promote their independence, capacity building, confidence and how their individual needs can be met.
* Maintain strong records of supported tenants, updating records as risk assessments and support plans progress.
* Provide information to residents relating to their financial contributions to Support Housing schemes (service charge etc).
* Monitor the health and well-being of tenants, noting any changes in their support plans.
* Provide advice and guidance to tenants in Supported Housing accommodation, liaising with external organisations where appropriate.
* Assist with the move-in of any tenants and the move-out of any existing tenants.
* Respond to emergency calls, providing assistance and reassurance to tenants.
* Establish and maintain strong links with the local community.
* Promote and encourage tenant participation in social activities, assisting in the development of resident participation plans.
* Manage and maintain the security of Support Housing accommodation.
* Encourage tenants to use the communal facilities.
* Respond to and report any complaints in line with Barcud’s policy and procedures.
* Carry out regular tests of the Support Housing facilities.
* Prepare and book the guest room and collect guest room fees.
* Deputise for the Supported Housing Co-ordinator when required.
Personal Specification
This person specification details the experience and skills for the position of Scheme CoOrdinator at Barcud. All skills and experience are essential except where explicitlyindicated to be desirable (D).
Qualifications
* Educated to GCSE standard, including English Language.
* First Aid Trained. (D)
* Full driving licence.
Experience
* Delivering a Housing Management service that is high-quality and customer focused.
* Working closely with communities, customers or tenants.
* Handling complaints.
* Undertaking processes in line with an organisation’s procedures.
* Responding to issues of elderly or in need customers or tenants. (D)
* Fostering strong relationships with a range of external stakeholders.
* Maintaining thorough and accurate records.
* Public sector or Housing Association experience.
Skills / Knowledge
– Good understanding of the scope of Supported Housing management services and common challenges in delivering this service.
– Knowledge of health and safety issues, particularly with the elderly.
– Welsh and English speaker.
– A strong commitment to a people focused culture.
– Ability to promote equality and diversity in all aspects of employment and service delivery.
– Sound numerical, reasoning and written communication skills.
– Able to set appropriate and challenging performance targets for self.
Closing date: 10 May 2022

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