Second Line Support

Full Time Permanent

South Wales Jobs

Are you a support engineer looking for a new challenge? Then look no further! A new opening has arisen within a thriving company making strides to create innovative solutions for the hospitality and retail sectors.

Acorn Technology are working with this cutting-edge company to find a passionate and talented 2nd line engineer, looking to further progress in their career and enjoy what they do.

Our client will afford you the opportunity to further grow and progress your technical skillset and knowledge base. They offer a generous salary, flexible working and a supportive environment in which to develop.

As the second line of support, you will be the point of escalation for calls forwarded through from first line colleagues. You will utilise your knowledge of the technologies and systems to resolve the calls that are logged, keeping a clear line of communication between customers and team members.

This position works on a shift pattern to cover the on-call service for customers ( 8:00 – 20:00, 7 days a week). You will be given advanced notice of upcoming shifts and there is the option for flexible hybrid working. Out-of-hours support (up to 23:00) will be covered by a shift allowance on top of the base salary.

Technologies and experience:

* Customer service experience
* Excellent communication skills
* Office 365
* Windows servers
* Basic networking skills (DHCP/routing)
* Troubleshooting software and hardware
* Remote control (VNC)


* 23 days holiday (increasing with each year of service – starting after 2 years)
* Pension plan (5% employer contribution)
* Tech Scheme & Cycle Scheme
* Funded training
* Flexible working
* Team days out

Location and Salary:

* Newport
* Up to £30,000 p/a

If you're a first line engineer and you're looking for the next move in your career or a new challenge, then this is the role for you!

If this interests you, apply with your CV today, or for more information get in touch with Alexandra Morton at (url removed).

Acorn Recruitment acts as an employment agency for permanent recruitment


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