IT

Senior Systems Engineer

Full Time Permanent

South Wales Jobs

Senior Systems Engineer

Greater Cardiff Area

£29,000 – 36,000p/a (DOE)+ on-call retainer & Benefits

Due to internal progression, a position has become available to join a company who Forbes listed as one of the Top 5 Best Cloud Computing companies to work for.

Objective

To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.

Technical Skills required:

Hosted telephones
Voice over IP PBX (preferably using SIP/SDP/RTP)
TCP/IP networking
Proficient in the use of Wireshark

Tasks

* Use analytical and logical methods to troubleshoot and problem solve complex voice issues

* Provide technical customer care and training within a voice IP environment

* Resolve complex voice tickets, providing resolutions, and provide or assist with root cause analyses where required

* Mentor other team members – guiding them through support incidents, analysing SIP traffic and performing network troubleshooting

* Ensure internal and external facing technical documentation is up to date; take responsibility for creating new articles where knowledge sharing is required.

To discuss further, please attach a copy of your CV (doesn't matter if it isn't up to date) to this application. Look forward to hearing from you

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