Service Desk Administrator

Full Time Permanent

South Wales Jobs

Service Desk Administrator

Yolk Recruitment are excited to be working with global Health care Solutions provider, to find a confident and driven Service Desk Administrator to join their team in Cardiff.

They have 90 years in business and operate in 32 different countries and territories with the ideal of “doing well by doing good”. They are a highly motivated and diverse team who are dedicated to supporting their customers. 

What you’ll be doing?

This is an excellent opportunity for a Service Desk Administrator to join a successful and growing Health care Solutions Provider in Cardiff. You will work to support customers as the first point of contact for any queries or issues they are having with products. You will also:

Assist in handling various complex queries from customers
Ensure excellent customer service is provided to all suppliers, clients and customers through relationship and rapport building
Ask probing questions, to obtain as much detailed information as possible regarding any issues or repairs needed
Directly support in coordinating repairs and engineers to resolve any problems  
Complete worksheets and invoices for engineers out at repair appointments
Process orders for new or spare parts when needed
Ensure all systems and databases are accurate and kept up to date at all times
What you’ll bring to the team?

As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills with people on all levels. You’ll also have:

Confidence in handing difficult or complex queries and requests
A keen eye for detail and strong organisational skills
Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
The ability to prioritise your own workload and manage your time effectively
And here’s what you’ll get in return:

As a Service Desk Administrator, you will receive a salary of £20,000 + Quarterly Bonus, alongside:

25 Days Holiday + Bank Holidays + Opportunity to buy additional days
Free parking Onsite + Easily Accessible Public Transport Links
Monday – Friday hours, with no evenings or weekends
Various Health and Wellbeing schemes, including Gym Membership, Cycle to Work Scheme and access to various apps
Life Insurance + other great benefits 
Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on (phone number removed)

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)


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