Customer Services

Telephone Advisor

Contract Full Time

South Wales Jobs

Closing Date: 27 April 2022

Issue Date: 13 April 2022

Position Ref: RD 859

Location: Wales only. Blended working approach, both home and Cardiff office based.

Salary: £20,008 per annum + benefits.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

The Energy Saving Trust is looking to recruit a Telephone Advisor on a fixed term contract to join our team in delivering effective and informative advice to householders on energy efficiency across Wales.

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills.

Ability to speak Welsh is highly desirable though not essential.

In this role you will ensure all enquires are answered and accurately recorded within specified service levels and time scales, whilst actively encouraging households to implement energy saving upgrades and behaviours in their home.

The role available is a full-time, fixed term position until 31 March 2023. The role carries a blended working approach. This means that you could work both from home and in the Cardiff office.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

For working at home, we would suggest a minimum of 20Mbps download speed.

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

For more information, please see job description on our website.

Applications close 27 April 2022 at 5pm.

Interview Date: Week commencing 3 May 2022

In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

Only people living in the UK with the right to work in the UK may apply for this position

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