Customer Services

Customer Service Advisor

Full Time Permanent

South Wales Jobs

NewLaw Solicitors have a fantastic opportunity for talented and motivated individuals to join our team as a Case Manager. You will be joining one of the fastest growing and innovative law firms in the UK, which is home to exceptionally talented and passionate professionals dedicated to achieving the best outcome for our clients following serious and complex injury or illness; making a real difference to their lives.

We know this role will appeal to:

Experienced Paralegals or Case Managers who want to continue their development

Law Graduates or those working towards other recognised legal qualifications looking to gain invaluable experience and exposure

Experienced Customer Service handlers who are passionate about client care

Those looking for a new and exciting challenge 

What makes a great Case Manager?

Providing excellent client care via all contact methods

Effective time management

Excellent communications skills when dealing with clients, colleagues and suppliers

Ability to work in a task-based environment

We offer our Case Managers:

Professional Development and Training via our in-house Learning & Development Team, your Team Manager and experienced colleagues

A wide variety of internal progression opportunities

A flexible working pattern, including working from home

A high-quality caseload, using market leading systems to progress your workload

In return for your commitment and expertise, we offer:

A salary between £20,857 and £21,750, dependant on experience

Bonus scheme, with the potential to boost your salary by up to £2,500 per annum.

31 days holiday, increasing to a maximum of 35 (This includes 8 bank/public holidays)

Cycle to work scheme and travel loans.

A “Recommend a Friend” bonus scheme.

Salary Sacrifice Car Scheme

Save as you earn Share Save scheme

A great mix of flexible, office and home-based working options to give you a great work life balance

A fantastic City Centre location right by Queens Street Station, 10 min walk from Cardiff Central.

NewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

If you like what we have to offer and want to hear more, please apply today


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